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Terms and Conditions For Students of English LanguageFor Students of Other Languages
Acceptance:By using the services provided by Live Language, you are agree, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions. Definition of the Actors involved in these Conditions: The term 'company' means Live Language or Live Language.com The term 'The client' means the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. 'Force Majeure' shall mean any event outside the company's control which prevents the prompt performance of its obligations. Links to third party sites: Any other web sites that are accessible via any link on this Site are not under the control of Live Language. Live Language is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to the information contained in such sites. Live Language provides the linked sites to you only as a convenience and the inclusions of any such link on the Site does not imply Live Language's endorsement of the site, the organization operating such site, nor any products or services of that organization. Your linking to any off-site pages or other sites is entirely at your own risk. Account Name:
Live Language Ltd Please add £20 to your total fees to cover bank charges if you pay by bank transfer.
Office Hours:
Monday 8:30 - 8pm Tuesday 8:50 - 8pm Wednesday 8:50 - 8pm Thursday 8:50 - 8pm Friday 8:50 - 5:00pm School Holidays 2007/08: Saturday 22nd December 2007 – Sunday 6th January 2008
Thank you for choosing to study at Live Language. We hope that you will learn a lot from your studies here, and that you will enjoy coming to English classes. Please take a few minutes to read the basic terms and conditions of study here. Acceptance:By using the services provided by Live Language, you are agree, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions. Definition of the Actors involved in these Conditions: The term 'company' means Live Language or Live Language.com The term 'The client' means the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. 'Force Majeure' shall mean any event outside the company's control which prevents the prompt performance of its obligations.
Fees: You must pay the total fees for your course in advance before the start of your course. Fees are paid in Sterling (GBP) at the time of payment. Invoices are sent with Letters of Acceptance. Course Fees and Accommodation Fees should be paid 30 days before the course starting date. Fees will not be refunded, except in the case of visa refusal. Live Language will refund the fees and deposit (less any bank charges) when the student sends us the original letter of refusal, issued by the British Embassy/Immigration Department. The Registration Fee of £25 will not be refunded. Students are expected to insure against course cancellation as tuition or accommodation fees are not refunded once a course has started. Discounted rates are given for longer courses. To receive any discount on course fees all your fees must be paid by the start of your course. If these courses are curtailed for any reason, the student will be re-invoiced at the higher rate. Registration Fees are non-refundable. However, if we are unable to offer you a place on a course, we will refund any fees you have paid including the deposit and registration fee, less any bank charges. Courses are undertaken at the student’s own risk. Live Language cannot be held liable for damage or accident to students’ persons or property. Students are recommended to take out personal insurance before departure to cover themselves for this and if they unexpectedly finish their course early. Please contact us for information on Student Insurance. Accommodation: You must pay £127 in advance to book your Homestay accommodation. Homestays and University Halls of Residence accommodation start on the Sunday before your course starts and finish the Saturday after your course ends (unless previously arranged and agreed to by Live Language). Students wishing to leave their accommodation early must give 2 weeks' notice to the school in writing. Failure to do so will mean that two weeks' fees is payable in lieu of the required notice period. Students must vacate their bedrooms by 12pm so that the host can prepare for a new students arrival. All accommodation fees must be paid for in advance. You must pay for any damage you case to your accommodation. Materials and Examination Fees: Students must buy their own text books and provide their own stationery. Course materials, examination fees, and the cost of activities and excursions are not included except where specifically stated. The company will not refund any money to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company. Absence: Student absence, for whatever reason will not be rewarded by any amount of extension for the course or refund. The Live Language Attendance Certificate will not be awarded in cases of repeated absenteeism, and some student's visa status may be jeopardised. If a student is absent for more than 3 days they must provide a doctor’s certificate or a written statement to explain the reason why they have been absent. If a student’s attendance drops below 80% they will be asked to attend a meeting with the Director of Studies and they may be asked to leave their course. For Part-Time Students (studying for 3 hours per week in the evening) – a ‘Leave of Absence’ (of 4 lessons in a 12 week course) and 1 lesson in a 4 week course) will only be awarded when the student pays at the start of their course. This can only be arranged with office staff and not with their teacher. Students who wish to take holidays during their course must seek approval from office staff before making any arrangements. Holidays: All students studying for more than 12 weeks in a full-time course who want to take a holiday during their course must tell the school 4 weeks before the start of the holiday. The course fees will not be refunded but the weeks missed will be added to your course. Students who have paid for 48 weeks of English lessons may take a maximum of 4 weeks holiday during this period. Activities and Excursions: The costs of excursions are not included in the fees. Courses: Live Language has the right to cancel any class which has not met minimal class number criteria. The first day of students' courses will consist of needs analysis and orientation as part of the course - the normal amount of hours will not be taught due to this. There will be a maximum of 12 students in Live Language group classes, and a minimum of 4 students. All courses should be completed within the agreed and specified time. Changing classes: If students want to change class, for whatever reason, they should speak to their teacher for advice. If they want to speak to someone in the office, they should make an appointment. The final decision to move a student to a new level lies with the Director of Studies. Starting Classes: When you register at Live Language you will be given a Letter of Acceptance or Student Confirmation with a starting date and time. This starting date cannot be changed without express permission from Live Language staff. In the case of Visa delay proposed courses cannot be guaranteed after the agreed start date and students will need a new Letter of Acceptance. For part-time students, you must tell us one day before you start the class that you will come. If you do not tell us that you will start a class, and come to the school without telling us first, you cannot start the class that day.
Refund Policy: When booking, a non-refundable deposit of £100 and Registration Fee of £25 is paid to Live Language. The student must pay the remaining fees and accommodation costs in full 30 days before the course begins. If this payment is not received, the booking will be cancelled. Electronic registrations can be cancelled for free within 7 working days of the booking date. Cancellation of Courses: For students who have not yet arrived- If more than two weeks’ notice is given: All tuition, accommodation and transfers will be refunded. A £100 Cancellation Charge will be made. If less than 2 weeks’ notice is given: 2 weeks tuition and accommodation will be retained by Live Language. The balance will be refunded. Cancellation or postponement of private/ semi-private lessons must be made in writing and within office hours at least 24 hours in advance of the lesson start time. The booked lesson fee will be charged if Live Language is not given such notice.
Attitude: All students are expected to behave with responsible attitudes and treat fellow staff, school property or fellow students with respect. Ignoring school guidelines may result in expulsion without a refund of course fees. Conditions and Procedures of Expulsion from Live Language: A student may be expelled at any time, without refund, if the School Director is reasonably satisfied that the student's conduct (whether on or off the premises or in or out of term time) has been prejudicial to good order or School discipline or to the reputation of the School. The School Director will act fairly and in accordance with the procedures of natural justice and will not expel a student other than in grave circumstances. The deposit will not be returned in the case of expulsion. The decision to request removal of a student and the manner and form of any announcement shall be at the sole discretion of the School Director. A student who has been excluded, suspended or removed from the School for any reason shall not be re-admitted without written permission from the School Director. In the event of expulsion or of a student's removal being required, the School Director will advise the student/parents of the procedure under which a written application for a review of the decision may be made. A student who has been withdrawn, excluded, suspended, removed or expelled from the School has no right to enter the School premises without the written permission of the School Director. Length of Contract: All courses should be completed within the agreed and specified time. Insurance: All students are advised to take out insurance in their own country as protection against losing money through cancellation or unexpected termination due to illness or an accident and any health problems the student may suffer while they are here. Students may be entitled to free medical treatment in the UK - please check status before you arrive. Computer Use Students may use the computers provided by Live Language for their own use. Inappropriate use of the Live Language computers may result in the student being asked to leave the school without a refund of their course fees. Live Language is committed to preserving the privacy of all visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us. This policy may change, so we recommend that you check it from time to time.
What information does Live Language collect? In certain areas of our site you may be asked to provide certain information about yourself including your name, title and postal and/or email address. We may also collect information about your usage of the website.
How does Live Language use this information? We use the information we collect about you to help us understand how our site is used and to send you communications about us which we think may be of interest to you. It will also enable us to contact you where necessary if (for instance) you have registered to take a language test or have requested information regarding the services that we provide. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. If you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know by emailing info@live-language.com or writing to Marketing, Live Language, 15 Sandyford Place, Sauchiehall Street Glasgow, G3 7NB, Scotland, UK or calling us on +44 (0)141 221 0793
Disclosure of your information The information you provide to Live Language will be held on our computers in the UK and will only be accessed by or given to our staff working in the UK. We will not disclose any of your personal identifiable information to anyone else without your express permission to do so, unless we believe that we should do so to comply with the law.
Finally, if Live Language merges with another business entity, your information may be disclosed to Live Language’s new business partners or owners.
Updating and correcting or deleting your information If you change address or if any of the other information that we hold about you is inaccurate or out of date, please let us know by emailing us at info@live-language.com or writing to Live Language, 15 Sandyford Place, Sauchiehall Street, Glasgow, G3 7NB, Scotland, UK or calling us on +44 (0)141 221 0793 with the correct details. If you no longer wish to receive correspondence from us, please contact us at either of the addresses or the given telephone number to inform us of this and we will remove your details from our records when they are next being updated.
You must agree to the TERMS and CONDITIONS before a booking can be accepted.
Courses: Live Language has the right to cancel any class which has not met minimal class number criteria. The company will not refund any money to a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company. The first day of students' courses will consist of needs analysis and orientation as part of the course - the normal amount of hours will not be taught due to this. There will be a maximum of 12 students in Live Language group classes, and a minimum of 4 students. All courses should be completed within the agreed and specified time. Attitude: All students are expected to behave with responsible attitudes and treat fellow students, staff and school property with respect. Ignoring school guidelines may result in expulsion without a refund of course fees. Absence: Student absence, for whatever reason will not be rewarded by any amount of extension for the course or refund. The Live Language Attendance Certificate will not be awarded in cases of repeated absenteeism, and some student's visa status may be jeopardised. Materials: Live Language can lend you textbooks, but students must provide their own stationery. Course materials, examination fees, and the cost of activities and excursions are not included except where specifically stated. Fees: Fees are paid in Sterling (GBP) at the time of payment. Booking Forms should be returned with £18 Registration/Booking Fee and all or part of the tuition fee. Course Fees should be paid 30 days before the course starting date. On some occasions, reduced rates are given for longer courses. If these courses are curtailed for any reason, the student will be re-invoiced at the higher rate. Cancellations of Private/Semi-Private lessons less than 24 hours before the scheduled time will be charged for a full hours lesson. A once only Booking Fee of £18 per student is payable on registering with Live Language. Refund Policy: There will be no refund of fees or accommodation costs once the course has started. Students are expected to insure against course cancellation as tuition or accommodation fees are not refunded once a course has started.
Cancellation or Postponement of Lessons: Electronic registrations can be cancelled for free within 7 working days of the booking date. Cancellation or postponement of lessons must be made in writing and within office hours at least 24 hours in advance of the lesson start time. The booked lesson fee will be charged if Live Language is not given such notice. |
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| 15 Sandyford Place, Sauchiehall Street, Glasgow G3 7NB, Scotland, UK | Tel: +44 (0) 141 221 0793 |
Email: info@live-language.com |
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