FAQs                      

Q: A student has been refused a visa to enter the UK . Can she get a refund of fees paid?

A: Yes. In the case of a student being refused entry to the UK because of a visa refusal, all course and accommodation fees will be refunded in full when the original letter of refusal from the Embassy/ Immigration is provided.  The Registration Fee of £25 will not be refunded.

Q: A student has paid a deposit of £100 and a Registration Fee of £25 but has decided not to go to Scotland due to an illness in the family. Can he get a refund?

A: No. The £100 deposit and Registration Fee of £25 is non-refundable in all circumstances except a Visa Refusal. Students should take out an insurance policy to cover unforeseen circumstances.

Q: A student has paid her fees in full but has broken her leg the day before she leaves for Scotland . Can she get a full refund?

A: No. If the student cancels the course 14 days before the course starts she will get no refund. If she cancels more than 14 days before her course starts, she will get a refund minus her £100 deposit. The student should take out an insurance policy covering health problems preventing her from travelling.

Q: A student started the course 2 weeks ago. He wants to return home to visit his sick grandmother. Can he get a refund?

A: No. There are no refunds of fees or accommodation costs once the course has started.

Q: A student has been absent from class for a week due to a chest infection. Can she get a refund?

A: No. Student absence, for whatever reason, will not be rewarded by any amount of extension of the course or refund. The Certificate of Attendance will not be awarded in cases of repeat absenteeism, and some students’ visa status may be jeopardised.

Q: A student has been expelled from the school for ignoring the School Code of Conduct. Can he get a refund?

A: No. Students are expected to behave as responsible adults and treat fellow students, staff and school property with respect. Ignoring School Guidelines may result in expulsion without a refund of course fees.

Q: A student complains that the agreed number of hours was not taught on the first day. Can he get a refund?

A: No. The first day of student’s courses will consist of needs analysis and orientation as an important part of the course – the normal amount of hours will not be taught due to the student’s arrival.

Q: The student is asking about insurance. What should I tell him?

A: All students are advised to take out insurance in their own country as protection against losing money through cancellation or unexpected termination due to illness or an accident and any health problems they may suffer while they are in Scotland. They may be entitled to free medical treatment in the UK – please check their status before they arrive. Live Language can provide insurance covering all major eventualities at a reasonable rate.